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Privacy Statement

Version 4 | Effective Date June 27, 2026.

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1. PURPOSE AND CONTROLLER

This Privacy Statement describes how Teknor Apex Company, Rhode Island, USA and its subsidiaries ("Teknor Apex" "we" or "us"), will be the controller to your personal data, collect it and make use of it when you submit it to us via our websites www.teknorapex.com,  www.apexhose.com  and www.teknorapexcareers.com, visit us, or otherwise interact with us as a customer, supplier, business partner, or job applicant.

 

2. WHAT INFORMATION DO WE COLLECT?

2.1. Information you provide to us may include:

  • your name and the organization that you work for, your job title, division, email address, phone and/or other contact details you may provide to us;

  • interests that you have expressed to us (e.g., in materials or processes or in speaking with specific contacts or roles within Teknor Apex);

  • your marketing preferences, including any consent you have given to us;

  • information related to the browser or device you use to access our website and information regarding your use of our website;

  • if you are an existing customer, we also store information on Safety Data Sheets (SDS) that you have requested from us.

2.2. When you communicate with Teknor Apex by email, we collect the personal data contained in those communications including but not limited to:

  • your name, email address, telephone number, job title, company name, postal address, and the substantive content of your communications 

2.3. Data Collected Through Meeting Recordings and AI Transcription Tools

  • Information collected including meeting audio, video, full transcripts, AI-generated summaries, and participant metadata are collected via tools such as Circleback, Microsoft Teams, Zoom, and other AI transcription services.

2.4. If you visit any of our facilities, we will collect and process your personal data to ensure our facilities and your security. This includes:

  • your name and the organization that you work for, your job title, signature, email address, phone and/or other contact details you may provide to us;

  • time of arrival and departure;

  • we may collect acknowledgement of health.

2.5. If you are a job applicant, we collect the following personal data you supply to us:

  • name, email address, password, phone number, full address, job title, current employer, employment dates, level of education, school name, professional skills, behaviors and motivations, licenses and certifications you earned, as well as any optional data you might choose to disclose or additional data you might include in your resume.

     

3. HOW DO WE USE THIS INFORMATION, AND WHAT IS THE LEGAL BASIS FOR THE USE?

3.1. We process your personal data as required by Teknor Apex to conduct our business and pursue our legitimate interests, including:

  • we will use your information to provide products and services you have requested, and respond to any comments or complaints you may send us;

  • we monitor the use of our website, and use your information to help us monitor, improve and protect our network, facilities, products, content, services and websites.

  • we will collect and process contact and interaction data in our CRM application for customer relationship management

  • we may use AI-assisted tools to support and improve business communications, meeting productivity, CRM data enrichment and assist in efficiency and process improvements

3.2. We process your personal data where you give us consent:

  • we will send you direct marketing in relation to our products and services or products and services provided by Teknor Apex and our subsidiaries;

  • we will place cookies and use similar technologies that are not necessary for the provision of our website in accordance with our Cookies Policy, as set out below, and the information provided to you when those technologies are used;

  • on other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time (such as during events).

3.3. We process your personal data to evaluate job applications and take steps related to potential employment before entering into an employment contract

  • we will process job applications that you submit via our website, or other means, in order and as required to handle your application.

  • Teknor Apex uses AI in the recruiting process.  Reference section  USE OF AI AND AUTOMATED PROCESSING to better explain how AI is used in the recruiting process

3.4. If you are a client, supplier or other sort of business partner or employee of such, we process your data for the performance of the contract or to enter into a contract with you as well as to pursue our legitimate interests to perform the business relationship with your employer or your consent (as applicable), to:

  • account and record customer and provider transactions as required for internal accounting purposes and for preparing statutory filings, audits and financial reviews;

  • advertising and marketing, including sending communications with information about our products, conducting public relations activities and running events;

  • conducting business including relationship management, delivering goods and rendering services, invoicing, collecting and processing payments, contract performance, customer service support, sales and account management, legal and regulatory compliance, legitimate business operations, assessing potential customers, opportunity management, reviewing and forecasting customer activity, maintaining service levels, addressing customer complaints and inquiries.

  • We process your personal data for purposes which are required by law;

  • In response to lawful requests by government or law enforcement authorities;

3.5. USE OF AI AND AUTOMATED PROCESSING

Teknor Apex uses AI-enabled tools to support certain automated processing activities (for example, summarizing information, generating action items, routing requests, and improving operational efficiency); 

  • personal data is not used to train third-party AI models

  • Some outputs and responses may be generated automatically and, in some cases, may be provided without human review, depending on the nature and context of the request.

  • Where AI tools process personal data, Teknor Apex does so on the basis of its legitimate interests in maintaining efficient and effective business operations, or as otherwise required or permitted by applicable law. 

  • Teknor Apex implements appropriate technical and organizational measures to promote accuracy, fairness, and security in AI-assisted processing.

Where permitted by applicable law, Teknor Apex may use AI-assisted tools to support certain recruitment activities, including helping to organize, review, assess applications and resumes, and identify applicants whose qualifications appear to best match the requirements of a role.

  • How the AI tool works: Resumes and application materials may be analyzed against predefined, role-specific criteria, which may include factors such as relevant experience, educational qualifications, stated skills, and other objective indicators of role suitability. The tool produces a structured output — such as a relevance score or ranking — to assist recruiters in prioritizing applications for human review. 

Lawful basis for processing:

  • In the European Economic Area and the United Kingdom, we process personal data in this context on the basis of our legitimate interests in identifying suitable candidates efficiently and fairly, subject to a balancing of those interests against the rights and interests of applicants. 

  • In China, personal data used in automated decision-making is processed in accordance with the Personal Information Protection Law (PIPL) on the basis of necessity for human resources management or with the individual's consent, as applicable. 

Human oversight and final decisions: 

  • Final decisions are made by humans. AI outputs are used as one input to support — not replace — recruiter judgment. 

Fairness, accuracy, and explainability: 

  • Teknor Apex uses measures intended to promote explainability, accuracy, and fairness in its use of AI recruitment tools. These measures may include pre-deployment testing and validation, periodic performance reviews, ongoing monitoring for bias and disparate impact, and assessments of the criteria and data used. 

3.6. MEETING RECORDINGS AND TRANSCRIPTIONS

Teknor Apex uses meeting recording and transcription tools to support business operations and collaboration.

  • Transparency and Notice: Participants are informed in advance of any recording or transcription through meeting invitations and at the start of each meeting, as required by applicable law. Participation in the meeting constitutes acknowledgment of this notice.

  • Use of Transcriptions: Transcripts are used for business purposes such as documentation, collaboration, and analysis. Content is reviewed and, where appropriate, sanitized to focus on business-relevant information.

  • Data Minimization and Safeguards: Transcription data may be de-identified and used in aggregated form. Appropriate technical and organizational safeguards are applied to protect this information.

  • No Employment or Individual Assessment Use: Transcripts are not used to make employment decisions, evaluate individual performance, or conduct personal assessments of participants.

  • AI and Third-Party Tools: Transcription may be supported by AI-enabled tools. Personal data processed in this context is not used to train Teknor Apex or third-party AI models.

3.7. INDIRECT COLLECTION OF EMAIL COMMUNICATIONS IN CRM

We may collect and store certain business-related email communications in our CRM system to help manage customer relationships more effectively.

  • What we collect: This may include contact details (such as name, email address, and company), as well as business communications and related information from emails.

  • How we use it: We use this information to manage and improve our customer relationships, including tracking communications, maintaining records, and supporting our business operations.

     

4. TRANSFER OF DATA TO THE USA

4.1. Teknor Apex’s subsidiaries share and process the data as described in this Privacy Statement with Teknor Apex’s entities in the USA to obtain corporate support and services in different areas.  When personal data is being transferred Teknor Apex relies on two safeguards set in place for that purpose: Standard Contractual Clauses to bind the importing entity, Teknor Apex Company,  to the same standard of processing as the exporting entity and the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”, “Data Privacy Framework” or “DPF”) as set forth by the U.S. Department of Commerce and the European Commission, regarding the collection, use, and retention of personal data transferred from the European Union to the United States, and their related principles (the "Data Privacy Framework Principles"). 

4.2. Teknor Apex Company complies with the Data Privacy Framework [(EU-U.S. DPF)] as set forth by the U.S. Department of Commerce. Teknor Apex Company has certified to the U.S. International Trade Administration, within the U.S. Department of Commerce, that it adheres to the Data Privacy Framework Principles ([EU-U.S. DPF Principles]) regarding the processing of personal data received from the European Union in reliance on the EU-U.S. DPF.  If there is any conflict between the terms in this Privacy Statement and the EU-U.S. DPF, the Data Privacy Framework Principles shall govern. 

4.3. Teknor Apex Company is committed to processing all personal data received from countries within the European Economic Area as described in this statement and in compliance with the Data Privacy Framework. Teknor Apex Company is subject to the enforcement and investigative powers of the United States Federal Trade Commission. 

4.4. In compliance with the Data Privacy Framework Principles, Teknor Apex commits to resolve complaints about our collection or use of your personal data. EU individuals with inquiries or complaints regarding this policy should first contact Teknor Apex by following the instructions in the How to Exercise Your Rights section.

4.5. In compliance with the Data Privacy Framework Principles, Teknor Apex Company, commits to resolve DPF Principles-related complaints about our collection or use of your personal data. Individuals with inquiries or complaints about our handling of personal data received in reliance on the EU-U.S. DPF should first contact Teknor Apex Company, or our EU subsidiaries by following the instructions in the How to Exercise Your Rights section.

4.6. To learn more about the Data Privacy Framework program, and to view our certification, please visit the Data Privacy Framework website.   Please also find a list of the companies participating in the DPF here.

 

5. WHO WILL WE SHARE THIS DATA WITH, WHERE, AND WHEN?

5.1. We may share your personal data with our subsidiaries based on our business needs and our legitimate interest. This may be necessary to support our business activities and best support your interest or your needs.

5.2. Depending on the nature of your request, we may decide that one of our distributors is best suited to help you rather than Teknor Apex directly. In this case, we will ask for your consent to share your personal data with one of our distributors for the distributor to respond to your request.

5.3. Personal data will also be shared with third party service providers, who will process it on behalf of Teknor Apex for the same purposes identified above. We use third party service providers of website hosting, IT solutions, maintenance services, marketing agencies for digital marketing, automation services, AI applications, CRM solutions, and transcription applications.  Vendors processing personal information are engaged under Data Processing Agreements with equivalent data protection obligations.

5.4. When you communicate to Teknor Apex through email, in some cases, the contents of the email will be transferred from our email management system into our CRM platform using automated solutions.

5.5. Under the Data Privacy Framework, Teknor Apex Company, is responsible for the processing of personal data we receive and subsequently transfer to a third party acting as an agent on our behalf. We are liable for ensuring that the third parties acting as an agent on our behalf support our EU-U.S. DPF commitments, unless Teknor Apex Company, proves that it is not responsible for the event giving rise to the damage.

5.6. The Federal Trade Commission has jurisdiction over Teknor Apex Company’s, compliance with the EU-U.S. DPF. Teknor Apex Company, may be required to disclose your personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

 

6. SALE OF PERSONAL DATA

6.1. Neither Teknor Apex or any of its subsidiaries sells or has sold in the preceding 12 months or ever, any personal data we process. These facts, notwithstanding, you can opt out of any future sale of data by following the instructions in the How to Exercise Your Rights section.

6.2. We do not sell or share CRM data, meeting recordings, transcripts, or AI-generated summaries. We do not use this information to track individuals across websites or services for advertising purposes. We may use CRM data to manage customer and business relationships and to support our business communications

 

7. WHERE DO WE process YOUR DATA?

7.1. Teknor Apex is a global company and may store your personal data in locations outside of your home country, including in the United States. These countries may have lower standards of protection than those of your home country. Teknor Apex applies similar protections to your data, regardless of the location, and has safeguards in place as described in the “Transfers of data to the USA” section. Please follow the instructions in the How to Exercise Your Rights section to obtain a copy of them or where they have been made available.

 

8. HOW LONG WILL WE RETAIN YOUR DATA?

8.1. It is Teknor Apex’s policy to retain data only for as long as needed to meet the stated business purposes and compatible purposes. The deletion of the data will be driven by our Data Retention Schedule located within our Data Retention Policy.

8.2. Where we process personal data with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests) if and to the extent needed. 

8.3. Where we process your data for marketing purposes and you ask us to stop doing so, we will maintain a record of your request if necessary to remember and not send you direct marketing or process your data to respect your request in future initiatives.

8.4. When you exercise your privacy rights, we will maintain a record of your request after fulfilment for a period defined in our data retention schedule.

 

9. WHAT ARE YOUR RIGHTS?

9.1. You have rights regarding your Personal Data, to the extent provided for by the law and regulations applicable to the processing of your Personal Data or under the Data Privacy Framework.

9.2. RIGHT TO ACCESS, AND OBTAIN A COPY OF PERSONAL DATA

You may have the right to request information as to whether we process personal data.  Where that is the case, you have the right to access information about the personal data we’ve collected about you and obtain a copy. You may request to know the following information:

  • The categories and specific pieces of personal data we have collected about you;

  • The sources of personal data we collected about you;

  • the purpose for of the processing;

  • The categories of third parties with whom we share personal data, including whether such disclosures were made for a business purpose, and if so, the categories of personal data disclosed to each category of recipient.

  • where possible, the period for which we store the personal data, or, if not possible, the criteria used to determine that period;

  • Whether we have sold your personal data and if so the categories of personal data that each category of recipient purchased;

The frequency of your requests for information might be limited by regulations.

9.3. RIGHT TO RECTIFICATION

We strive to keep your data up to date and accurate. You have the right to obtain from us the rectification of data in our possession being incorrect or inaccurate.

9.4. RIGHT TO REQUEST DELETION

You have the right to request that we delete your personal data. Under certain circumstances we may not be able to delete your personal data, for example, to comply with legal obligations, or to complete a business transaction that you have requested.

9.5. RIGHT TO NON-DISCRIMINATION

You have a right not to receive discriminatory treatment for exercising your privacy rights as identified in this privacy statement.

9.6. RIGHT TO RESTRICTION OF THE PROCESSING

You have the right to request from us the restriction of processing.

9.7. RIGHT TO DATA PORTABILITY

You have the right to receive your personal data that you have provided in a structured, commonly used and machine-readable format and transmit it to another controller or ask us to directly transmit it. 

9.8. RIGHT TO WITHDRAW CONSENT OR OBJECT TO PROCESSING.  THIS IS YOUR CHOICE.

Wherever we rely on your consent, you have the right to withdraw that consent at any time with effect for the future. If we need to process that data for other purposes, based on other legal grounds, we might continue processing it for those purposes.

9.9. RIGHT TO OBJECT AND RIGHT TO OPT OUT OF DIRECT MARKETING

You have the right to object to the processing of your personal data to the extent processing occurs on the basis of legitimate interest or the processing is necessary for a task carried out in public interest, on grounds relating to your particular situation. 

You also have the right to opt out of, or object to, direct marketing at any time. When this is via an electronic message you can do so by following the instructions in the communication itself. Otherwise, you can do as suggested in the “How to Exercise Your Rights” section.

9.10. DPF CHOICES

Under the DPF, Teknor Apex Company, offers you to choose (opt out) whether your personal information is (i) to be disclosed to a third party other than agents or (ii) to be used for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized by you by using the contact information set out in Section 9.12.

9.11. INDIVIDUAL RIGHTS REGARDING AUTOMATED PROCESSING  

Teknor Apex does not utilize automated processing by any AI that would be considered a significant decision about you.  AI may be used in areas to improve efficiency and enhance manual business processes.  Depending on your location, you may have one or more of the following rights in relation to the use of AI and automated processing of your personal data:

  • Right to information: You have the right to receive meaningful information about the existence of automated processing, the logic involved, and the significance and likely consequences for you

  • Right to human review: Where a significant decision has been made about you using automated means, you may request that the decision be reviewed by a qualified human who is capable of identifying and correcting unfair outcomes.

  • Right to express your view and contest a decision: You have the right to express your point of view regarding any automated decision that significantly affects you, and to contest that decision

  • Right to an explanation: Where an automated or AI-assisted decision has had a significant effect on your rights or interests, you may request an explanation of that decision, including the key factors that contributed to it. 

  • Right to object: Where processing is based on legitimate interests, you have the right to object to the processing of your personal data.

  • Right to opt out of solely automated decisions: To the extent provided for by law, you may request that significant decisions about you not be made solely through automated means

  • To exercise any of the above rights, or to request further information about how AI tools are used in processing your personal data, please contact us at: privacy@teknorapex.com

  • Teknor Apex Response Time: Teknor Apex will respond to requests within the timeframe required by applicable law, which varies by jurisdiction. As a general matter, we aim to respond within 30 days of receipt of a verified request. Where permitted by law, we may extend this period where necessary due to the complexity or volume of requests and will notify you of any such extension and the reasons for it within the initial response period. Where a shorter response period is required by applicable law — such as 15 days under China's PIPL — we will comply with that shorter timeframe. Teknor Apex will not disadvantage any individual for exercising their rights under this section."

9.12. HOW TO EXERCISE YOUR RIGHTS AND CHOICES

To exercise the rights mentioned above, you may make the request in the following ways:

When you submit a request, we will verify your request and identity. You may designate an authorized agent to submit a request on your behalf.  You must provide the authorized agent with written permission to do so and verify your own identity with us directly.  We will deny any request where an identity cannot be verified or from any agent that does not submit proof of authorization.  

All requests are handled by a confidential team at Teknor Apex, with efforts made to ensure that each request is managed by a Data Protection Officer (DPO) local to the requestor.

10. HOW DO YOU GET IN TOUCH WITH US?

We hope that we can answer the questions you may have about the way we process your data. If you have any concerns about how we process your data, you can contact us by using one of the methods listed in the How to Exercise Your Rights section.

 

11. RIGHT TO COMPLAIN

If you have unresolved concerns, you have the right to complain to the competent data protection authority. Use one of the following links to find your Data Protection Authority.

In compliance with the EU-U.S. DPF, Teknor Apex Company, has further committed to refer unresolved complaints concerning our handling of personal data received in reliance on the DPF to the JAMS DPF Dispute Resolution (“JAMS”) an independent alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgement of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please contact the JAMS DPF independent recourse mechanism. The services of JAMS are provided at no cost to you. Under certain conditions, you may have the possibility to engage in binding arbitration to resolve residual disputes. For more information on this option, please see Annex I of the Data Privacy Framework Principles. 

 

12. COOKIE POLICY

We use cookies to collect information about your online preference. Cookies are small pieces of information sent by a web server to a web browser which allows the server to uniquely identify the browser on each page or similar technologies.

We use the following categories of cookies on our website:

12.1. Required Cookies:

  • These cookies are essential to enable you to move around the website and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided.

12.2. Functional Cookies

  • These cookies remember choices you make such as the country you visit our website from, language and search parameters such as size, Color or product line. These can then be used to provide you with an experience more appropriate to your choices and to make the visits more tailored and pleasant.

  • These cookies collect information to help us analyse how people use our website.  Understanding how customers arrive at our site, browse or use our site help us highlight where we can improve areas such as navigation. The data stored by these cookies never shows personal details from which your individual identity can be established.

12.3. ADVERTISING COOKIES

  • We do not use Advertising Cookies for direct marketing, targeting or other promotional purposes. None of the cookies we use can track your browsing activity on other websites.

At any time, you can manage your cookie preferences using the Cookie Preference Banner/Link located at the bottom of the web page. 

 

13. RELATED DOCUMENTS

Document

Description

Data Retention Policy

Provides rules for managing the lifecycle of data processed by Teknor Apex, including its retention and secure disposal
   
   

 

14. REVISION HISTORY

Version

Date

Reviewer & Approver

Description

1

2021-02-19

Raymond Rockefeller

Original policy

2

2025-06-01

Raymond Rockefeller

Updated policy

3

2025-08-01

Raymond Rockefeller

Added DPF language

4

2026-05-27

Raymond Rockefeller

Added AI, Secondary capture, & Mtg Transcription  language
       

 

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